11%

Questions marked with a * are required

The following questions are related to communication and service based on experiences with IT support. Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree N/A * The process for requesting IT support is efficient. * IT support has responded to requests in a timely manner. * I am comfortable with student employees assisting with support requests. * IT support does a sufficient job communicating various technology issues. * I am satisfied with the IT Solution Center (formerly known as TAC) university core hours support, Monday - Friday 7:00am - 6:00pm. * I am satisfied with the IT Solution Center evening, weekend, and holiday support. * I am satisfied with desktop support. * Overall, I am satisfied with the IT support that I receive.

Please contact Scott Thede @ 231-591-2899 if you have any questions regarding this survey.